-Excellent
Labels: coworkers, Library, reference
Labels: ahhh, annoying, coworkers, patronsJun 20, 2008That being said, there was actually a patron who managed to outdo her today on the screaming bloody annoyance scale, when she had to go home and come back at least four times because she was over her fine limit, didn't understand the concept of having too many items overdue, had mixed up the discs in her CD cases, and since she has fucked up her own card so badly she can no longer use it, she is now fucking up her daughter's card just as badly. AND whenever she has to pay an overdue/lost/damaged fee, doesn't fail to accuse us of fucking up and losing her items/failing to check in her items/any number of strangely outlandish scenarios she can think of to avoid taking responsibility. Well, it ain't gonna work, lady! Your reputation precedes you, and nobody in our branch is going to buy your story.The rest of the day was pretty okay, though.
Labels: computer, Copier, coworkers, printerMay 6, 2008
My coworker at the circulation desk has today told patrons that:
The color printer also copies, and will make color copies. (It does not. The copy machine will make a black and white copy....)
I can "fix" a patron's resume for them, after it has printed in the wrong format. After the patron has signed off the computer, and failed to save it to a flashdrive, floppy disk, email, or any other means. "Just go over to the girl at the Information desk and she'll take care of it for you." Yeah. Me and the magic wand that I was never issued.
And she just did it again. She sent a patron over to me for help with the copy machine, when what he really needed was help with the print release station.
I should really stop bitching about people who can't tell the difference between a printer and a copier, when I'm discovering more and more that it's not the patron, but my coworker, that the problem originates with.....
Labels: age gap, coworkers, customer service, naivety, sickApr 6, 2008
I try not to bitch about coworkers. We're all stuck working with the same shit, and it's better to just ignore whatever crap they throw at you for the sake of customer service and "getting the job done." (I'm still one of those naive workers that believes it is my job to provide excellent customer service at all costs. I'm so incredibly naive.)
But, sometimes I just get so confused. I've been working in the library for something like eight years now, and policy hasn't changed so very much that I shouldn't know what is expected of me and my coworkers while at work.
Probably the confusion is partly due to the fact that I am a good twenty years younger than most of my coworkers, and they therefor view me as little more than an idiot. Even when I have to act like a supervisor; Even when they are below me in the chain of command. (Yes. I would really rather ignore the stupid shit you do than try to put on the supervisor hat. You're not going to listen to me, anyway.)
This rant comes to you courtesy of a specific coworker who fails to come to work at LEAST one day out of every week. She doesn't always call US, but instead calls another branch and tells someone unrelated to our doings in management that she won't be in to work. So we are all sitting around OUR branch wondering where the said coworker is...... She has been told repeatedly to call our actual library and talk to the person in charge so that we know she won't be there.
One day last week she actually did call OUR LIBRARY. I answered the phone. She asked to speak to anybody but me. I told her I was the only In-Charge person working. She told me she wouldn't be in to work. She was also going to call the manager and have an excuse when she came back. Ok. I told her I would mark her off the schedule.
Problem is, when she did come back to work later in the week she confronted me and accused me of falsifying the schedule. "You wrote 'called off' on the schedule. I didn't call off. I whited it out and changed it to 'sick'."
If you "Call" into work and say that you are going to be "Off" for the day, is that not a "Call-Off?" She never once said that she was sick. (She wasn't) AND it doesn't really fucking matter to anybody what I wrote on the schedule, as long as you fill out your time sheet correctly and give whatever excuse was required of you to the manager when you got back to work. There isn't a "call-off" field on the time sheet. There IS a "sick" field. If you know what you are doing, DO IT. Don't accuse me of falsifying your schedule.
I'm out of clean laundry. Maybe I should CALL IN SICK tomorrow.
