~ Little Girl
I just want to curl up in a little ball under my desk and cry.
The printer keeps eating people’s money and then not printing anything. I have already used up all my coffee money gving them refunds to make them stop yelling at me. I thought we had fixed the problem yesterday, but apparently not.
I don’t know why it's not working. I can’t fix it. I can’t give you a refund. If you didn’t save your work then I can’t reprint it for you from my machine. There is nothing I can do. PLEASE STOP YELLING AT ME.
And I can’t tutor your child in in high school math. That is not a service that the library provides. I’m sorry that there is no school this week and you have nothing else for your grandson to do. Babysitting is also not a service that the library provides.
You have to wait to use a computer. Everybody has to wait to use a computer. Bitching to me about the 30 minute wait is not going to get you on any faster. The last person to sign on had a 180 minute wait, so 30 minutes is really not so bad.
Just please stop being so fucking mean to me! I really can’t handle it anymore.
Labels: complaints, computers, internetOct 15, 2008
Start with the guy who was pissed off that he had a ten minute wait on a computer.
“I’ve already been here for 45 minutes and you never came over to help me.”
“This is the first time you said anything to me about needing help. I wish that you had told me you were having difficulty.”
“This is bullshit. That kid was here after me and he’s getting on a computer now. And I have to wait?”
“There is nothing I can do about that, the computers are first come first serve.”
And so on....
This guy is about 6 and ½ feet tall. I am not. I went in the staff room to compose myself and when I poked my head around the door again he was actually sitting on my desk. Not AT my Desk. ON my desk. His massive ass was wedged next to my keyboard. (He is waiting his ten minutes to get on the computer. He is making sure that I have to acknowledge his presence for those ten minutes.) This is so completely harassment....
When I finally get my desk back and sit down for ten seconds another woman approaches me and complains loudly that our Express computer (Express, meaning at high speed. Expanded meaning: computer to be used for a very short amount of time for quick work) is on a stand-up desk.
“I’m sorry. But it is only intended for quick work.”
“But no one could sit at that desk in a wheelchair.”
“Ok. But we do have handicap accessible terminals....”
“No. I work with the disabled and I know what I’m talking about. You’re being discriminatory.”
So in conclusion: Thank you. Thank you to every patron who thinks that it is my job to create library policy. Thank you to every patron who takes every inconvenience as a personal affront. Thank you to the patrons who think that “Information Desk” means “complaint department.” You give me reason to get out of bed every day. What would I do without you?
Oct 6, 2008
It's a Monday, that much is for sure. Plus it's not even after 12:00 noon yet and the crazies are here.
Okay so you might not no how to sign-up for a computer. I can help you with that.
You might not actually have any computer experience at all. Yet today I am not psychic. If you do ask for help when you need it and you screw something up. I'm most likely going to a) try really hard not to strangle you and b)take no sympathy when you say "well how was I supposed to know, I've been in the penentary for a while".
So the guy is not even logged onto the computer yet and he's attempted to plug in his MP3 player. Which he got right. However it apparently came with a cd (on of the tiny ones) which he put into the floppy drive. The floopy drive! You know the small, put your 3 1/2' floopy disk in, drive. Which he probably wouldn't know what it looked liked if I hit him with it.
Well I get to go home and our tech ref can see what can be done.
