Jun 18, 2008
{ Adult Patron Tantrum }
-ExcellentLovely patron this afternoon. She wanted me to find her some VHS tapes. No, she can't wait for them to be brought from other branches. She needs them now. The specific ones she wants are only available at another branch, and most of them are only available on DVD. She doesn't have a DVD player. We are discriminating against patrons that don't have DVD players. And she can't wait. Fine. She just wants to see what VHS we DO have. But she really needs some documentaties. That lady at the desk already showed her where they were, but now she can't remember. They were over “there” somewhere.
“Over there” somewhere turned out to be the mystery section. The mystery BOOK section.
“These are books. But I can show you where the VHS would be.”
“No. The lady told me they were here. These are all documentaries.”
“These are books. Mystery Books.”
“No. See. They're tapes.” She pulls one off the shelf. “Oh. I guess they are books. Where's the VHS? She told me they was here.”
“As I was saying, if you will follow me to the next aisle.”
“Where's all the VHS? Is this a VHS? I need a documentary.”
“These are DVD. See, the case is too small for a tape to fit into. We do have a few VHS. Here's one.”
“No. That's not it.”
“And here's one. We are phasing them out.”
“This is bullshit. I need VHS. You are discriminating against me.”
“As I said, I would be happy to reserve something from another branch for you.”
“This is bullshit. What about these? Are these VHS?”
“Those are books on tape.”
“No. That lady told me these are VHS.”
“I can assure you that they are books. On Cassette tape. And CD, in fact.”
“This is bullshit. You're discriminating against me.”
And so on. But it gets better. She finally turned around in the aisle and told me that she was done with me, there was nothing I could do to help her. So I went back over to the reference desk and started to help a nice elderly man who had been patiently waiting with a real reference question for about ten minutes. Just as I started to enter his information into my computer she came back over to my desk.
“I need you to reserve me those VHS.”
“Certainly, but I'm helping another patron right now.”
“No. I was here first.”
“And then you said you were done and I am helping another patron. But if you will just give me your library card I will see what.....”
“This is bullshit.”
And she left the building in full-grown-adult bitchy tantrum mode, leaving my other patron to stare at me like a bitch with two heads.
And that was just a minor event from the hell that was today.
Labels: bitch printer printing tantrum, DVD, excellent help bitch, patrons, VHS
| PermaLink | | |
Apr 3, 2008
{ The printer is as stupid as you are, act accordingly. }
-Excellent
Yes. I am such a mean bitch, because I won’t print out your 50 page document for you for free. I’m sorry that you had to pay five dollars to print a document that turned out to be half blank pages, but it is not the printer’s fault that you included an extra blank page in your word document. The computer is stupider than you are and can only print what is on the screen; It doesn’t care what, if anything, is on the pages. It only knows that you told it to print them. Stop throwing a big screaming temper tantrum in front of my desk. You are a grown girl. Stop whining to your daddy about what a bitch the library lady is. I don’t care.
Next time ask me for help before you hit print, and I can fix your problem. Screaming at me after the fact is only going to ruin the rest of my evening and it won’t help you accomplish a single damn thing.Labels: bitch printer printing tantrum
| PermaLink | | |
