Jun 18, 2008
{ Adult Patron Tantrum }
-ExcellentLovely patron this afternoon. She wanted me to find her some VHS tapes. No, she can't wait for them to be brought from other branches. She needs them now. The specific ones she wants are only available at another branch, and most of them are only available on DVD. She doesn't have a DVD player. We are discriminating against patrons that don't have DVD players. And she can't wait. Fine. She just wants to see what VHS we DO have. But she really needs some documentaties. That lady at the desk already showed her where they were, but now she can't remember. They were over “there” somewhere.
“Over there” somewhere turned out to be the mystery section. The mystery BOOK section.
“These are books. But I can show you where the VHS would be.”
“No. The lady told me they were here. These are all documentaries.”
“These are books. Mystery Books.”
“No. See. They're tapes.” She pulls one off the shelf. “Oh. I guess they are books. Where's the VHS? She told me they was here.”
“As I was saying, if you will follow me to the next aisle.”
“Where's all the VHS? Is this a VHS? I need a documentary.”
“These are DVD. See, the case is too small for a tape to fit into. We do have a few VHS. Here's one.”
“No. That's not it.”
“And here's one. We are phasing them out.”
“This is bullshit. I need VHS. You are discriminating against me.”
“As I said, I would be happy to reserve something from another branch for you.”
“This is bullshit. What about these? Are these VHS?”
“Those are books on tape.”
“No. That lady told me these are VHS.”
“I can assure you that they are books. On Cassette tape. And CD, in fact.”
“This is bullshit. You're discriminating against me.”
And so on. But it gets better. She finally turned around in the aisle and told me that she was done with me, there was nothing I could do to help her. So I went back over to the reference desk and started to help a nice elderly man who had been patiently waiting with a real reference question for about ten minutes. Just as I started to enter his information into my computer she came back over to my desk.
“I need you to reserve me those VHS.”
“Certainly, but I'm helping another patron right now.”
“No. I was here first.”
“And then you said you were done and I am helping another patron. But if you will just give me your library card I will see what.....”
“This is bullshit.”
And she left the building in full-grown-adult bitchy tantrum mode, leaving my other patron to stare at me like a bitch with two heads.
And that was just a minor event from the hell that was today.
Labels: bitch printer printing tantrum, DVD, excellent help bitch, patrons, VHS
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