Librarian is the new Postal

Jan 31, 2008

{ Actual blunder made by the Excellent Help Bitch }

-Excellent

Patron: “Hi are you …….?”
Excellent Help Bitch: “Hello Yes I am. How can I help you?”
Patron: “I’m ……” She shakes my hand.
Excellent Help Bitch: “Very nice to meet you. How can I help you?”
Patron: “You have a very limp handshake. I’ve taken job seminars. You will never get a job with a limp handshake. I’ve had training, I know.”
Excellent Help Bitch:
“If you feel the need to shake a part of my body then I have theories of my own. How can I help you?”
Patron: (In a huff) “I don’t think you can.”

Turns out that she is the mother of several teens who come into the branch and I have now sorely offended her. Oops.

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Jan 25, 2008

{ I guess nobody has been keeping up with this blog, eh? }

-Excellent

Holy Crap.

Having to do reference work is strange. I had a female patron ask me where we had moved the Thesaurus’. I don’t think we did move them….. but I showed her where they are shelved. We have about ten different ones, and I showed her the two that I thought are easiest to use. No problem. “Thank you this will work fine.”

About ten minutes later she came back up to the desk with a Thesaurus in her hand. “Isn’t there a book that has, like, words that mean the same thing as another word?”

“A book of synonyms?”

“Words that mean the same thing but they’re different words.”

“Yeah. The Thesaurus.”

“No. But this doesn’t have the right words in it. They’re just lists of words that define the word. They aren’t the right words.”

And she proceeded to argue with me about the Thesaurus for another ten minutes.

And someone asked me to look up their bank account routing number. Sure. Let me just write down your credit card number and security code while we’re at it.

Labels: back account, dumbass, reference, routing number, synonym, Thesaurus, words

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