Mar 12, 2008
{ I am confused as to what exactly customer service entails. }
-ExcellentCustomer: a person or organization that buys goods or services from a store or business; (as adj) customer service.
Service: the action of helping or doing work for someone; an act of assistance
A library is a business, therefore we do provide service through a business…. But it is free of charge See entry: patron.
Patron: a person who gives financial or other support to a person, organization, cause, or activity.
we provide services free of charge. So this doesn’t apply to our “patrons. 2, a customer.
which pretty much puts us back at square oneWhere in the definition of customer service does it state that I have to babysit your child, who is running back and forth across the library while alternately whistling at the top of his lungs and yelling “Mom, hey Mom!” while you are on the computer looking at MySpace?
Merriam Webster doesn’t have a specific entry “customer service.” Just for shits and giggles, I checked Wikipedia:
Customer Service is the provision of service before, during, and after, a purchase.
Gotta love Wikipedia. It’s not as bad as many of their answers, but it’s bad practice to use the root word in a definituion….They go on in the article to say: Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.
So by the blessed Wikipedia definition, if your desire is to have me babysit your demon child while you are on Myspace, then customer service does indeed dictate that I do so.
Fuck wikipedia.
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